Legal
Refund & Cancellation Policy
This policy applies to paid subscriptions, promotional services and credit packs sold on Landlord.com by APRON TECH. It does not apply to rent, deposits or property purchase payments, which Landlord.com does not collect.
Last Updated: 1st August, 2026
In short: full refund within 30 days, cancel any time, and refunds are handled by our reseller and Merchant of Record, Paddle.com.
30-day money-back guarantee
We offer a 30-day money-back guarantee on all Landlord.com paid subscription plans and credit packs sold by APRON TECH. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it can take a few business days for the funds to appear.
How to request a refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, provides all customer service inquiries and handles returns.
To request a refund, visit paddle.net and enter your email address or order reference, or reply to the purchase receipt you received by email. You can also contact our support team and we will help you raise the request.
Paddle's own refund terms are available in the Paddle Refund Policy and Checkout Buyer Terms.
Cancelling a subscription
You can cancel a subscription at any time from your Billing page or through the customer portal linked in your purchase receipt.
Cancellation stops future renewals. Your plan benefits remain available until the end of the billing period you have already paid for, after which the account returns to the free tier. Listings and account data are retained in line with our Privacy Policy.
Renewals and mid-term changes
Subscriptions renew automatically for the interval shown at checkout until cancelled. If a renewal charge was unexpected, contact us within 30 days of the charge and we will review it with you.
Upgrades take effect immediately and are pro-rated. Downgrades take effect at the start of the next billing period.
Credits and promotional services
Unused credit packs are covered by the same 30-day guarantee. Where credits have already been spent on promotions, boosts or AI services, we refund the unused balance of that purchase.
Promotional placements that have already run cannot be un-run, but if a paid promotion failed to deliver we will refund it in full.
Questions
If anything about a charge, cancellation or refund is unclear, reach out through the support channels on our contact page and we will respond as quickly as we can.