Privacy Policy for Landlord.com

Landlord.com is owned and operated by APRON TECH ("APRON TECH," trading as Landlord.com).

APRON TECH is the data controller responsible for the personal information described in this Privacy Policy. This means APRON TECH decides what personal data is collected through the Platform, why it is collected, and how it is used and protected.

Where we use third parties to process personal data on our behalf (for example cloud hosting or messaging providers), they act as our processors under contract. Our payment provider, Paddle.com, acts as Merchant of Record and an independent controller for the billing data it collects at checkout.

APRON TECH relies on the following legal bases when processing your personal information:

• Performance of a contract: to create and maintain your account, publish your listings, deliver enquiries and messages, and provide paid subscriptions and credits you purchase.
• Legitimate interests: to keep the Platform secure, prevent fraud and abuse, moderate listings, measure and improve our services, and provide customer support.
• Consent: for optional activities such as marketing communications and non-essential cookies. You may withdraw consent at any time.
• Legal obligation: to meet accounting, tax, regulatory and lawful-request requirements.

Depending on how you use the Platform, we may collect the following categories of information.

When you create an account or use our services, we may collect:

• Full name
• Email address
• Phone number
• Profile photograph (optional)
• Password (stored securely in encrypted form through our authentication provider)
• User role (Landlord, Agent, Tenant, Agency, or Administrator)

If you create property listings, we may collect:

• Property title
• Property type
• Rental price
• Property description
• Property location
• Property images and videos
• Amenities
• Availability status
• Contact preferences

We may collect information relating to your account, including:

• Unique User ID (UUID)
• Account creation date
• Verification status
• Subscription plan
• Login history
• Notification preferences

When you contact us or communicate through the Platform, we may collect:

• Messages sent through the platform
• Customer support requests
• Feedback
• Survey responses
• Inspection requests
• Property enquiries

To improve security and performance, we may collect:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Referring pages
• Date and time of access
• Log information

We may collect information about how you interact with the Platform, including:

• Properties viewed
• Search queries
• Saved listings
• Recently viewed properties
• Favourite properties
• Dashboard activity
• Pages visited
• Time spent on pages

We use your information to:

• Create and manage your account.
• Display and manage property listings.
• Connect Listers and Seekers.
• Facilitate property enquiries and inspection requests.
• Improve search results and recommendations.
• Provide customer support.
• Verify user accounts.
• Detect fraud and suspicious activity.
• Improve the Platform and user experience.
• Communicate important updates and service notifications.
• Administer subscriptions and billing for platform plans.
• Comply with legal and regulatory obligations.

Property information submitted by verified Listers is intended to be publicly visible to help prospective Seekers discover available properties.

You are responsible for ensuring that the information you publish is accurate, lawful, and does not infringe on the rights of others.

Landlord.com may provide messaging and enquiry tools that allow users to communicate with one another.

We do not guarantee the accuracy of information shared between users and encourage users to exercise appropriate caution when communicating or arranging property inspections.

To improve trust on the Platform, we may verify certain users through methods such as:

• Email verification
• Phone verification
• Identity verification
• Business verification (where applicable)

Verification indicates that certain information has been reviewed but should not be interpreted as a guarantee of a user's conduct or the quality of any property.

We use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve website performance
• Analyse platform usage
• Enhance security
• Personalise user experiences

For more information, please refer to our Cookie Policy.

We may share information only when necessary, including:

• With service providers and processors who help us operate the Platform (such as cloud hosting, authentication, SMS and email delivery, analytics, and customer support providers).
• Payment processor / Merchant of Record: Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Where you buy a subscription or credits, Paddle collects and processes your billing details (name, billing address, country, tax identifiers and payment method data) directly in order to take payment, calculate and remit tax, issue invoices, handle refunds and provide purchase-related customer service. APRON TECH receives only limited transaction data (such as the plan purchased, amount, currency, transaction reference and status) and never stores your full card details. Paddle's own privacy notice is available at paddle.com/legal/privacy.
• With professional advisers (such as legal, accounting and audit advisers) where necessary.
• When required by law, court order, or regulatory authority.
• To investigate fraud, abuse, or security incidents.
• During a business transfer, merger, acquisition, or restructuring, subject to applicable legal requirements.

We do not sell your personal information to third parties.

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures may include:

• Secure authentication
• Encryption where appropriate
• Role-based access controls
• Audit logging
• Secure cloud infrastructure
• Regular security monitoring

While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

We retain your information only for as long as necessary to:

• Provide our services.
• Meet legal, accounting, or regulatory requirements.
• Resolve disputes.
• Enforce our agreements.
• Maintain the integrity and security of the Platform.

When information is no longer required, we will delete or anonymize it where appropriate.

Subject to applicable law, you may have the ability to:

• Access your personal information.
• Update or correct your information.
• Delete your account.
• Manage notification preferences.
• Manage cookie preferences.
• Download certain account information.
• Withdraw consent where consent is the basis for processing.

Some requests may be limited where we are required to retain information for legal, security, or operational reasons.

Landlord.com is not intended for children under the age required by applicable law to use our services independently.

We do not knowingly collect personal information from children through the Platform.

If your information is processed outside your country of residence, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable laws.

The Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

When material changes are made, we will update the "Last Updated" date and, where appropriate, notify users through the Platform or by email.

Continued use of Landlord.com after changes become effective constitutes acceptance of the revised Privacy Policy.

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us.